How can we help?

Frequent questions

• How do I cancel my subscription?

  Cancel any time, no questions asked. On iPhone, open Settings, tap your name at the top, tap Subscriptions, pick Anchor, then Cancel. On the web, sign in and visit the You page; Cancel is at the top of the Subscription section. Once you cancel, you keep access through the end of the current billing period. We don't auto-renew silently.

• Can I get a refund?

  For App Store subscriptions, refunds are handled by Apple at reportaproblem.apple.com. They decide case by case and we can't override that. For web subscriptions billed through Stripe, email hello@talkanchor.com within 14 days of your first paid charge and we'll refund you, no friction. We'd rather you walk away with the money than feel stuck.

• How do I switch coaches?

  Open the Coach tab, tap Switch coach, pick the voice that fits. The new coach takes over from the next call. Your history and memories carry across so the new coach knows the same things the old one did. Some users settle on one within a week; others rotate Maya for mornings and Sam for stuck moments.

• I missed a call. What happens?

  Nothing bad. Missed calls don't break your streak (we use a freeze-day system that forgives a missed day). Your next scheduled call still lands at its normal time. If you want to do the call you missed, tap I'm stuck on the Today tab and your coach picks up the same context they would have at the scheduled time.

• How do I export my data?

  Open the You tab, tap Export my data, and we'll email you a ZIP with everything we hold about you: profile, tasks, call transcripts, summaries, schedule. Usually arrives within a minute or two. This is GDPR Article 15 + 20 in one button.

• How do I delete my account?

  You tab, Delete account, confirm. This permanently removes your tasks, journal, schedule, and call history, and signs you out. We can't undo it. If you only want to take a break, just cancel the subscription instead. Your data stays put and you can resume any time.

• The call didn't connect. What now?

  Most call failures are network or microphone permission. Check that you have signal or wifi, then open Settings, Privacy & Security, Microphone, and confirm Anchor is enabled. If both look fine, force-quit the app and try again. Still stuck? Email hello@talkanchor.com with the time of the failed call and we'll dig into the logs.

• Does Anchor work without a phone signal?

  Calls need an internet connection. Wifi or cellular data both work. They're VoIP calls (WebRTC under the hood), not phone-network calls, so you don't need cell service if you have wifi. Offline-only mode isn't supported because the voice coach needs the network to think.

• Is my voice or audio stored?

  No. Anchor never persists call audio. The voice stream is processed live by our voice partner (ElevenLabs) during the call and discarded. We do store the transcript so your coach can reference what you said last time. You can see and delete transcripts from the Journal tab.

• What if I'm in crisis?

  Anchor is not a crisis service and your coach is not a therapist. If you're in crisis, please reach a real person: in the US call or text 988, in the UK call Samaritans on 116 123, anywhere else visit findahelpline.com. The Resources page lists more options.

• How do I contact support?

  Email hello@talkanchor.com. A real person reads every email and we aim to reply within 48 hours, usually sooner. Include your account email and a quick description of what's happening. Screenshots help when something looks broken.

Still stuck?

Write to hello@talkanchor.com with what's happening. Include your account email so we can find you. We read every email.